Field Credit Officer-Tamil Nadu & Karnataka South 1660-Madurai, Madurai, Tamil Nadu, India Department SOUTH CREDIT MICROBANKING Job posted on May 30, 2025 Employment type Permanent POSITION DESCRIPTION JOB TITLE Field Credit Officer – MB & RB GRADE DM-II DEPARTMENT Credit LOCATION Branch SUB-DEPARTMENT Credit – MB & RB TYPE OF POSITION Full Time REPORTS TO Cluster Credit Manager- MB & RB REPORTING INTO NA ROLE PURPOSE & OBJECTIVE The role is responsible undertaking constant pre-emptive monitoring of micro banking field operations in branches with the objective of early identification of potential operational process lapses, transactional risk, credit risk and reputational risk. The role is accountable for making effective use of data insights and triggers to mitigate potential loss/risks emanating from branch operations. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE NA Although this position will not be directly engaged in underwriting however the risk associated to cluster will come under the purview. Monitor the process of 4-5 branches with portfolio of 150-200 Cr. with 40,000 customers. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Visit center meeting to understand the collection and acquisition process. Visit recent disbursed cases to understand the acquisition and disbursement process. Visit Incremental overdue customers to check the reason for delinquency and to identify the gaps in collection and acquisition process. Visit Non-starter/ quick mortality cases to understand the issues in the cases. Visit NPA cases on a sample basis based on the trigger to check the collection process. Conduct sample Group Loan House visit i.e. around 30-40 customers HV in a month. Conduct HV / GRT certification for the branch staff. Shadow House visit along with branch staff. Shadowing with high DR HV/PD person having DR % more than the benchmark Sample visit of the IL customers after the disbursement. Check end use of sample high ticket size loans under group and individual loan. Verification and investigations to be conducted based on the triggers with high disbursement centers, High NCA Centers, High delinquency centers, centers/staff with sudden increase/decrease in CE, centers of staff in notice period, centers of new staff, centers with high remittance income, centers with high non-MFI loans etc. Post disbursement hindsight verification of Group loan and Individual loan applications / files. Check whether GL & IL files were processed as per policy & processes. Check high rejection (GL) branches to make understand the quality of sourcing. Sample calling to customers based on trigger as per MIS to understand feedback from customer. Check if all the information (income, obligations, occupation, requirement etc.) is properly and accurately captured while assessing the loan for customers. Check for the accuracy of collection of KYC documents, bureau generation, Phone number and geo location of the borrower as per the policy of the bank. Check if the customers have been acquired from the approved areas or non-negative areas. Monitor the disbursement process for GL and IL customers at the branch, check if the disbursement kits are handed over the customers after verifying the KYC of the customers. Ensuring healthy portfolio through regular monitoring of the branches for the adherence of policies and processes. InternalControl Conduct periodic review of adherence to existing credit policies/processes and provide feedback based on field insights & market insights to strengthen the policy & processes and quality customer acquisition. Ensure accuracy with complete details while reporting the critical observations. Highlight the issues / deviations /critical observations in the field & escalate issues to supervisor for initiating necessary action as defined in SOP for Disciplinary Proceedings. Report observations on staff frauds, process lapses, policy lapses and capturing incorrect information as per the process. Share observations and raise in IDM wherever required. Observations should be documented and highlighted to the concerned parties. Report customer related issues like sub lending, loan sharing, commission agents etc. Report on any external factors which shall impact the portfolio quality of the branches. Prepare an action plan for the branches based on the observations on policy, process and portfolio quality. Recommend for actions on policy and staff viz new customer acquisition, branch credit limits, House visit authority to branch staff. High field presence with regular visit to risk branches of assigned cluster, understand the condition & recommend the corrective actions. Find out insurance related issue, bureau dispute and cash misappropriation cases. Check whether employee/staff is certified for PD/HV authority. Cross check for the mandatory supervisory visits with respect to House visits and Center meeting visits have been done. Check if the Receipt book reconciliation / verification has been conducted by business and collection team on a sample basis. Check if the cash collected by branch and collection staff has been deposited at the branch on a sample basis. Check if the PGK kits reconciliation has been done by the operations team as per the process on a sample basis. Review the negative area and to recommend the area as negative based on the findings. Audit Score of the branch is in Excellent Grade to be ensured. Customer Coordinate with Branch team, Credit Team and Operations team. Co-ordination with Audit and Vigilance for Identification, Investigation and Escalation of issues. Ensure timely reporting of the observations and ensure necessary actions. Ensure timely response to any clarifications. Actively participate in audit closure discussions of the branch. Staff and customers to be treated with respect during interaction and investigations. Send all reports/MIS on time to the concerned department. Learning & Performance Provide suggestions, come up with new initiatives and suggestions. This should be shared in the form of report/document. Regular Training of branch team to create awareness and to educate them on the consequences of Policy and process lapses. IIBF certification – Fraud management. Training to branch staffs based on the observations on policy and processes. Training them on new process and policies as well. Ensuring visits to branches of other clusters to ensure understanding and learning through experience. Keep updated about the external factors of the geography which is linked with our segment. Improve the observation skills to identify any issues in the field and report critical findings for necessary action Visit competitors to understand the best practices and learnings from their field practices. Ensure adherence to training man-days/ mandatory training programs for self and reporters. Completion of Bi- Annual Certification Test and Training. Ensuring diligent weekly plan & execution in terms of branch visit for self & team. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications 10th / 12th or Graduation or post-Graduation Experience (Years and Core Experience Type) Overall minimum 2 years of experience preferably in MFI sector in Sales, Credit, collection, vigilance and risk functions Certifications IIBF certification – Fraud management Functional Skills Knowledge of Underwriting of Unsecured loans Knowledge of Documentation and Regulatory requirements Report writing and feedback Knowledge of portfolio parameters Achieve productivity month on month basis Knowledge of Ujjivan loan products Co-ordination with various stake holders of the bank Willingness to travel and visit branches as per criticality Behavioral Skills Good observation skills. Should have eye on details. Ability to Prioritize the work based on the importance / urgency Strong Interpersonal skills, Ability to manage relationships both internally and externally Conflict management by resolving issues amicably Be professional while reporting the observations Respect for privacy of others Pro-activeness and initiative taking Competencies Analytical skill and information management Communication skills – fluent in local language and English Knowledge of MFI and banking industry Strong computer skills - Word, Excel, PowerPoint KEY INTERACTIONS INTERNAL EXTERNAL Sales, Vigilance, Audit, Collection and branch banking Competitors, Customers PREPARED BY : DATE : REVIEWED BY : Praveena Swamy DATE: 02-02-2024 LAST UPDATED BY : TM Team DATE: 03-02-2024
